Articles Tagged With:
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Quality department evolution to deeper data, more efficient action
Health system quality departments are beginning a transformation from the oversee-everything focus of past years to a more efficient process in which quality managers provide support, while allowing front line leaders to analyze and act on data.
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Quality management’s role evolves as hospitals shift to population health
The U.S. health system’s new transition to a population health model has resulted in healthcare systems and payers adjusting to new kinds of contracts and payment reform. Fee-for-service is being phased out and replaced with the concept of providing quality care for a population as cost-effectively as possible.
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Moving from data to action – Finding meaning in numbers
As healthcare systems shift from the fee-for-service model to managing health across a population of patients, hospital quality managers’ work using quality indicators and other data is moving to front and center of the evolution.
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Some Healthcare.gov enrollees could lower silver plan premiums
A new analysis from the Kaiser Family Foundation finds that in 73% of counties served by Healthcare.gov, people enrolled in the lowest-cost silver plan in 2015 could save money on premiums by switching to a different silver plan.
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The Joint Commission cautions about temporary newborn names
If the parents have not yet decided on a baby’s name, it is common at many hospitals to give the newborn a temporary name such as Babyboy Smith for use in the hospital. The Joint Commission is warning that the practice can lead to patient identification errors and should be reconsidered.
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Update on regs on phone calls to patients
Patient access managers who question whether a separate consent is needed to contact patients regarding appointments or pre-registration can be reassured by a new ruling, according to Michael Sciarabba, chair of the National Association of Healthcare Access Management’s Public Policy and Government Relations Committee.
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Keep your patients satisfied, despite unexpected delays in registration
Patient volume increases suddenly, clinical areas are running behind, or the registration area is unexpectedly understaffed. -
Patients having trouble with registration? They’re ‘kicked out’ of kiosk for these reasons
If patients are having any type of trouble with kiosk registration at Naperville, IL-based Edward–Elmhurst Health, the kiosk instructs them to go to a registration person instead, without the patient having to ask for help.
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Some patients find self-reg kiosks to be impersonal — Combat dissatisfaction
Customer service was “front and center” when registration kiosks were rolled out in July 2015 at the South Lobby and Heart Hospital registration departments at Edward Hospital & Health Services and Elmhurst Memorial Healthcare in Naperville, IL, says Miguel Vigo IV, revenue cycle system director of the Patient Access and Pre-Service Center.
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More data on patient equal a better experience
The patient access experience can be enhanced dramatically by “retail-type technology,” according to Katherine H. Murphy, vice president of sales consulting in the Oakbrook Terrace, IL, office of Experian Health, a provider of technology for hospitals and healthcare providers.