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Revenue cycle departments spend lots of time and money appealing denied claims. However, some hospitals are diverting resources to the front end instead.
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Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived.
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A Tennessee-based preservice manager explains how her facility overcomes obstacles to scheduling same-day appointments.
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Same-day appointments have become critical for hospitals trying to keep patients within their health system. This offering carries huge implications for patient satisfaction — and revenue.
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Flashy technology might be helpful to registrars, but some departments are experiencing problems. Others who have been using biometrics are considering abandoning the solution entirely.
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Years ago in patient access, a growth plan was rarely discussed with frontline team members. Patient access operates with a completely different mindset today.
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Sometimes, unhappy registrars find a better fit outside patient access.
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Long-time columnist bids farewell, offers final thoughts.
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Performance psychologists have developed education featuring cognitive visual modules and guided reflection to help on this issue.
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Identify stressors early and create a healthy work environment.
