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Patient access staff at Tallahassee (FL) Memorial Hospital are about midway through implementing new software, which Joan S. Braveman, director of patient access and financial services, says "will really take us to the new level."
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Registrars are given two assessment tests each month, covering updates to policies or payer requirements, at St. Anthony Central Hospital in Denver. If someone fails a test, the department's patient access coordinator does a one-on-one educational session, and the test is retaken.
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Patient access leaders at St. Joseph's Hospital Health Center in Syracuse, NY, knew there was a perception by some people that scheduling medical imaging procedures was difficult. What they didn't know was why.
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Health professionals who have worked hard to improve the discharge process might see change occur more quickly in the coming decade as the changes envisioned in national health care reform begin to take effect.
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A new care transition partnership might one day be an important model for hospitals as the new health care legislation nudges providers in the direction of reducing hospital readmissions.
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A hospital discharge program that has social workers make follow-up calls to patients is designed to address patients' psychosocial needs and issues, as well as their medical ones.
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Hospitals will need to get used to the idea of reporting their 30-day readmission results as the new health care reform bill expands on this initiative of the Centers for Medicare & Medicaid Services (CMS).
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The Patient Protection and Affordable Care Act (H.R. 3590) puts considerable focus on reducing hospital readmissions.
