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Rising patient infection rates. Adverse patient outcomes. Increased risk to staff. If these arent compelling enough reasons to comply with recent hand hygiene guidelines from the Centers for Disease Control and Prevention (CDC), consider this: The only new 2004 National Patient Safety Goal from the Joint Commission on Accreditation of Healthcare Organizations addresses this area specifically.
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Would you like to be responsible for a million-dollar increase in your hospitals bottom line?
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Are you compiling and reporting performance measurement date from two core measures, as required by the Joint Commission on Accreditation of Healthcare Organizations? As of January 2004, youll need to make that three measures.
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Customer (or patient) satisfaction is gaining more attention in health care. In one recent survey, 54% of people were not satisfied with their health care.(1) Why? Health care clients judge the providers competence from their customer service skills (not clinical skills) approximately 85% of the time.
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If you want to improve your patient satisfaction ratings, dont start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff. Thats the advice from an emergency department (ED) manager who can boast of patient satisfaction scores in the 99th percentile nationwide.
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Are you relieved to find that six of the Joint Commission on Accreditation of Healthcare Organizations seven new National Patient Safety Goals are much the same as for 2003? If so, you should think again.
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Editors note: This column is a regular feature in Hospital Peer Review profiling a facility that recently has been surveyed by the Joint Commission on Accreditation of Healthcare Organizations.
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It has happened to everyone. A quality improvement (QI) project team is formed to achieve an improvement goal, and the group gets sidetracked on the action plan. This can happen when members of the team dont share the same sense of clarity around the problem.
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In your ED, the color-coded Broselow Pediatric Emergency Tape, a length-based measuring tape that accurately estimates a childs weight, is probably a familiar sight. But are you using the tape correctly?
