Clinician.com

Study: EMTALA Violations Found 40% of Time

But only 3% triggered fines.

‘Brief, Superficial’ ED Interactions Spur Litigation

If patients think ED providers were rushed, inattentive, or disregarded their symptoms and complaints, they’re much more likely to second guess the care and explore legal remedies.

How Much Protection Do ‘Good Samaritan’ Laws Really Offer EPs?

The answer depends on where the care took place, if the EP received compensation, and in what state the EP is located, among other factors, according to legal experts.

Is Psychiatric Boarding an Unconstitutional Necessity?

The decision by the Washington Supreme Court to declare the practice of psychiatric boarding unconstitutional presents a novel approach to fighting the practice and advocating for our patients. However, in doing so, the court created new avenues of risk for providers and put patients in harm’s way if the court eliminated the practice of psychiatric boarding without adequate resources in place.

Consumer Assistance Funding To Aid Marketplace Enrollment

CMS has announced $63 million in navigator grant awards to returning and new organizations. These awards will support local in-person assistance to help consumers navigate, shop, and enroll in Marketplace coverage options during open enrollment for 2017.

Marketplace Enrollees Are in Plans With Lower Deductibles, and Median Is $850

Consumers enrolled in a 2016 health insurance Marketplace plan have moderate deductibles and access to several covered health services before reaching the deductible, according to a new analysis by CMS. The median individual deductible is $850 for HealthCare.gov Marketplace policies, and consumers’ plans have an average of seven covered services before the deductible.

Staff Concerns Run the Gamut, From Email Capacity to Leaving Department

Erika Gaudreau, RN, MBA, senior director of patient access at Boston Medical Center, finds that patient satisfaction scores tend to mirror employee satisfaction.

These Problems Made Patients Unhappy, Were Fixed

Here are some problems affecting patient satisfaction in registration areas at Ochsner Healthcare’s Northshore Region in Slidell, LA, that were solved:

Simple Acts of Kindness From Staff Give Patients a ‘Red Carpet’ Experience

A registrar in the outpatient rehab clinic at Ochsner Healthcare’s Northshore Region always notes if a particular patient is scheduled, who is someone that she knows has difficulty walking. A few minutes before the patient’s appointment, the registrar leaves her station.

Hospital Has ‘One-Stop’ Process at Patient’s Bedside

Patient satisfaction scores soared after bedside registration was implemented at Advocate Good Shepherd Hospital in Barrington, IL.

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