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Service quality is a high priority for most health care organizations. Unfortunately, failures in service and, therefore, concerns are inevitable due to the number of variables and perceptions involved in health care delivery. Feedback and learning from concerns is a key ingredient for achieving service excellence.
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A social work professional at a 100-bed hospital in Indiana is getting free medications for patients who cant afford them with a program she says could be a model for health care organizations across the country.
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W.A. Foote Memorial Hospital in Jackson, MI, has dramatically increased the bang for its prescription drug buck by forming a medication assistance program (MAP) in conjunction with several community agencies.
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Bacterial contamination of bronchoscopes, resulting in both unnecessary antibiotic use and clinical infection, resulted from a change in design of the instruments.
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Twenty-nine percent of patients newly identified as carrying MRSA will have subsequent MRSA infection over the following 18 months.
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Updates
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Tenofovir effectively reduces HBV replication over 24 weeks of therapy in HIV-coinfected patients.
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The French use antibiotics quite differently from the Germans, for a variety of reasons, including cultural factors and regulations, in addition to physician habits and patient expectations.
