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  • News Briefs

    U.S. Department of Health and Human Services (HHS) Secretary Tommy G. Thompson has released two reports that represent the first national, comprehensive effort to measure the quality of health care in America and differences in access to health care services for priority populations.
  • Using drug samples can hinder quality

    The University of Michigan Hospitals and Health Centers in Ann Arbor, as well as a number of other academic health centers, prohibits distributing drug samples to patients.
  • Best practices guide statewide QI project

    In what its sponsors say is a first-of-its-kind program in the United States, the Pennsylvania Department of Health has shown that quality of care can be improved significantly for nursing home residents through a systematic and consistent implementation of best practices protocols.
  • Simulation shows promise for health care modeling

    The use of computer simulation modeling at Overlook Hospital was really a very simple application of a simulation model, asserts Dan Krupka, PhD, managing principal of Sherborn, MA-based Twin Peaks Group LLC. In fact, he says, the more complex the process, the greater the need for computer simulation.
  • Flow-gorithms: New tools for process improvement

    At the heart of the decision to use computer simulation modeling at Overlook was the need to answer one basic question: Will the flow-gorithms work?
  • Computer simulation assesses PI design prior to implementation

    The latest requirements from the Centers for Medicare & Medicaid Services (CMS) call for more detailed evaluation of processes than ever before, causing one health care system to look to industry for the tools needed to respond appropriately.
  • Full March 1, 2004 Issue in PDF

  • News Briefs

    The Centers for Medicare & Medicaid Services has published a revised survey instrument and proposed administration instructions for the patient perceptions of care survey known as HCAHPS (Hospital Consumer Assessment of Health Plans).
  • Patient Satisfaction Planner: Nurses play strong role in patient satisfaction

    In outpatient surgery, a patients pain is treated immediately after surgery, and patients are sent home. However, the pain control after discharge may be more important than the initial treatment at the bedside, says Elaine A. Yellen, RN, PhD, assistant professor at Texas A&M University - Corpus Christi.
  • Measures help surveyors compare hospitals

    Its just gotten much easier for Joint Commission on Accreditation of Healthcare Organizations surveyors to size up how your organization compares to others. The ORYX and core measure data are part of the Joint Commissions initiative to look at hospitals in a more uniform manner, so they can compare one hospital to another, explains Judy Homa-Lowry, RN, MS, CPHQ, president of Homa-Lowry Healthcare Consulting, based in Metamora, MI.